Refund policy
30-day return request window
You have 30 days after receiving your item to request a return.
Used auto parts are unique physical inventory. To be eligible for a return, the item must be the same item we shipped and must be returned in substantially the same condition in which it was received, together with the components included in the sale. Please use the original packaging when reasonably available and keep your order confirmation or other proof of purchase.
Starting a return
Before sending anything back, contact us at sales@ventureparkdistributor.com. Include your order number and the VPD SKU or product link. If the item arrived damaged, you received the wrong item, or the item materially differs from the listing, include clear photos that show the issue and the shipping packaging when relevant.
If your return is accepted, we will send return instructions and a return shipping label. Any applicable return-shipping charge or deduction will be disclosed in the return authorization before you send the item back.
**Do not send a return without authorization.** The approved return destination will be provided in your return authorization. Do not send product returns to our business mailing address, local-pickup location, or any other Venture Park location unless we specifically instruct you to do so.
You can always contact us for any return question at sales@ventureparkdistributor.com.
Fitment and exact-item review
Many automotive parts can look alike while differing by year, trim, drivetrain, side, revision, connector, mounting configuration, or manufacturer part number. Before ordering, review the actual-item photos, listed identifiers, condition information, and available fitment evidence. If compatibility is not specifically confirmed on the product page, treat fitment as unknown and contact us before purchase if you need help comparing the part.
Damaged, incorrect, or materially different items
Please inspect your order after delivery and contact us promptly if the item is damaged in transit, the wrong item was sent, or the item materially differs from the listing so we can review the issue and provide instructions.
Exceptions
Sale items and gift cards are not returnable. If a product has another specific non-returnable condition, it will be stated on the product listing or communicated before purchase.
Refunds
After we receive and inspect an authorized return, we will notify you whether the refund is approved. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund to your account.
If more than 15 business days have passed since we notified you that your refund was approved, contact sales@ventureparkdistributor.com.
Questions
For return questions, email sales@ventureparkdistributor.com